How Holt Cat uses Curri to streamline operations and scale the business

Whether you’re a small farm or an enterprise construction company, workers of all types rely on Caterpillar machinery day in and day out. For Michael Livezey, at Holt Cat Texas, that means routine parts deliveries to regular customers, and shipments on the fly when equipment breaks down. 

Because his customers’ needs range from routine to sporadic in Cleburne, Texas, Michael has his hands full trying to keep everyone happy without delaying their work. But their old courier system really wasn’t cutting it. Thankfully, they switched to Curri. 

When conventional couriers don’t offer the visibility you need

For Michael’s team, ensuring deliveries reach their destinations is always the end goal. But it’s a challenge when traditional courier services show up unexpectedly, don’t provide visibility into route status, and don’t confirm when the delivery is complete. On top of that, when Michael needed to get in touch with someone in support, it felt nearly impossible. 

“We switched to Curri this year because we had stopped using another courier after some things went south with them. And ever since we picked up Curri, it’s been a night-and-day difference. We love it. The transparency, getting a hold of the team, and the tracking. It’s so seamless.” 

But when he switched to Curri, he felt a night-and-day difference. To him, the order placement process was much easier, the live tracking was a game-changer, and the clear communication about route status was exactly what they were looking for.

“Curri had changed our operations pretty drastically. Especially compared to the previous courier we were using. We used to have no idea when orders were going to be picked up, delivered, or how to contact our old drivers. But we don’t have to chase deliveries anymore.” 

How Curri saves the day for Holt Cat

Holt Cat Texas uses Curri for rush hotshots, and a dedicated route setup from Monday through Friday. The same Curri driver comes every day to pick up an order and drive it an hour and a half one-way to a repeat customer. If Michael had to send his own team so far out of their way, they could risk slowing down operations dramatically. 

“We have a daily run set up with Curri. A dedicated route from Monday to Friday. It’s a set time when our Curri driver gets here, and he delivers to a regular customer reliably every day. It relieved our internal team from driving an hour and a half just one way.” 

We asked Michael which aspects of Curri he particularly liked, and he said: 

• Ease of booking: Curri offers users a simple drag-and-drop interface, and making your first booking is as easy as using Uber. 
• Selecting desired vehicle type: Michael can choose anything from a sedan to a flatbed truck. Or, he can trust in Curri’s Intelligent Matching, which will auto-select the best vehicle for his needs and the environment. 
• Selected pickup and delivery times: No more managing courier drivers as they show up randomly. Michael gets reliable pickup and delivery every time.
• Proof of delivery photos: There’s always a photo and a signature confirming that the delivery is complete. No confusion, and no guessing as to where an order is. 

“The ease of use is by far my favorite part about Curri. I can select the right vehicle, the ideal delivery time, and the proof of delivery gives me the reassurance that every delivery was made as it should.” 

Reliability and professionalism are the cherry on top

For Michael, the transparency and professionalism in the delivery process is how we go the extra mile. In the event of a road delay or a driver's re-direct, he’s notified immediately so he can alert the right stakeholders and provide top-notch service. He can even share the live tracking link with anyone he needs to, so no one is in the dark about delivery status. 

“Now, if there’s a delay on the road for whatever reason, our Curri driver gives us a call and everyone gets full visibility on what happened and when they’ll be back on track. It’s nice being in the know.” 

This visibility helps the Holt Cat team enhance their customer experience, as they’re never without an answer when a customer asks about the holdup. Michael says Curri is key to making the team more agile and flexible in meeting customer needs. Their customers, in turn, appreciate the extra communication, as extended downtime in their industry could be costing them thousands.

Scaling the business one delivery at a time

“Our customers recognize how our operations have improved, and they appreciate it. If they can’t make it to the store, they like having a reliable delivery option in Curri.”

Michael’s team saves customers thousands in labor and generates more revenue by slightly upcharging for Curri delivery based on distance and turnaround time. They’re also able to take on more long-distance customers, expanding their service radius and retaining clients farther away than before. 

We asked how he would describe our drivers, to which he said they are polite, professional, and always dependable. Their team specifically requests a particular daily driver who feels like a reliable extension of their team. 

“The drivers always show up in a professional manner. They take pictures of deliveries, ask the right questions, and we like working with some of the same drivers routinely. They feel like a part of the team.” 

Try Curri and grow your business while streamlining operations

Whether you’re in Chicago, Houston, Denver, or New York City, Curri makes delivery logistics simple. Users can get started by simply signing up and making their first booking with our intuitive route planner, and access a nationwide fleet of drivers ready to deliver as soon as the same day. 

From LTLs and FTLs to hotshots and parcel delivery, we’re ready to support businesses of all sizes with all types of delivery needs. Like Michael at Holt Cat Texas, you can save time, money, and the headache that comes with conventional couriers. Book your free demo today to learn more and get started.